Frequently Asked Questions
Everything you need to know about getting the perfect wave.
How do I create the perfect wave with the Mermade Hair Waver?
Simply section your hair, clamp the waver down for 3-5 seconds starting from the top, and move down the hair strand. Finish with a texture spray for a long-lasting, beachy look.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, used hair tools and accessories cannot be returned unless they are faulty.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
Are your hair tools dual voltage?
Most of our styling tools are designed with universal voltage (110v-240v), making them perfect for international travel. Please check the specific product page for confirmation.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna to make your shopping experience seamless.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey to your door.